Speed improvements? Application appearance? That sounds like a major update. What are you implying?

[from wswartzendruber]

It's definitley not 2.2 because the OS is still 2.1-update1, and the speed improvements aren't huge - the device just seems overall less laggy.

[from DestinedCruz]

DestinedCruz will you please post a step by step guide for this update?

[from gndmepyon]

DestinedCruz will you please post a step by step guide for this update?

[from gndmepyon]

Sorry about the double post. (joys of using an iBook). So here's the step by step for Windows 7. 1. Go to http://www.lg.com/us/support/mc-suppo... and download the updater. 2. Install the update program. 3. Once the program opens select the "Install USB Driver" button. On your phone under settings->about phone->status you can find your MEID. Put that into the appropriate search field and download and install the drivers to your computer. 4. While Drivers are downloading and install, on your phone go to Settings->Applications->Development check USB debugging and Stay Awake. 5. Power off the phone and remove the SD Card. Power phone back on. 6. Once all the drivers have installed connect the phone to you computer. Use one of your rear USB ports. The front ports do not have as stable of voltages and will drop the connection. 7. You may have to select the "Start Update" button, I did not. 8. Find something to do for the next 20 min while the update downloads and installs.

[from gndmepyon]

The update worked great for me, too. I've had the phone for about a week and a half, and I've been frustrated by a finicky back button (lower left corner of touch screen). It seems like the update made the screen more responsive to touch and the back button is much more solid. As you've said, it's pretty minor, but I like it a lot so far. Ken

[from Ken Davidson]

Thanks for the guide, gnd, I was having the usb driver loop problem too. Only took about 15 minutes to install the update. Like others have mentioned, the ThinkFree app changed a bit and there is a new corporate calendar app. Still can't add a Facebook account to the contact sync and the weather app still has the time bug. I'll post my findings on battery life as I use it. So far, I haven't seen any difference in the performance of the phone.

[from Devil505]

Well I can't say this is due purely to the update as I have installed LauncherPro since the update but i am now able to have the phone run Stable with 95-97mb free RAM. Also, I had my phone side by side with my wife's I had 4 bars of service while she had 3 I also had 3G coverage and she did not. So, it appears that it did help with signal reception.

[from gndmepyon]

Posted by gndmepyon on 16 Jul 2010 23:06 PM:



Well I can't say this is due purely to the update as I have installed LauncherPro since the update but i am now able to have the phone run Stable with 95-97mb free RAM. Also, I had my phone side by side with my wife's I had 4 bars of service while she had 3 I also had 3G coverage and she did not. So, it appears that it did help with signal reception.

Can her phone run stable with that much free RAM?

[from wswartzendruber]

So has anyone who is rooted, been able to get the update and retain root?

[from bamaredwingsfan]

i did the update around midnight, and i lost root and i can't get all the way through the process to root it again, and ive been trying for about 3 hours

[from jwade]

Is anyone having trouble with the update? I tried to do it last night and this morning with no luck. I get the update tool and usb drivers installed properly, but when I click the Start Update button, it tells me to disconnect the phone so it can update the USB drivers and then it just sits there. After about 10 minutes, a message pops up saying it can't connect to the server.

[from flyinjoe13]

Posted by flyinjoe13 on 17 Jul 2010 05:35 AM:



Is anyone having trouble with the update?

I tried to do it last night and this morning with no luck. I get the update tool and usb drivers installed properly, but when I click the Start Update button, it tells me to disconnect the phone so it can update the USB drivers and then it just sits there. After about 10 minutes, a message pops up saying it can't connect to the server.

I had the same problem, but someone mentioned a work around in another thread. Turn off you internet connection as it starts the usb driver download. It will cancel out, click the start update button again, and then reconnect to the internet.

[from Devil505]

Posted by wswartzendruber on 16 Jul 2010 23:33 PM:



Can her phone run stable with that much free RAM?

No. To get anywhere near that much free RAM on her phone I have to kill system essential processes.

[from gndmepyon]

Meh, maybe they're playing around with their builds to assess the possibility of 2.2. Then again, maybe they're not. Whatever. I'm starting to get annoyed by everyone's lack of vision on phones. I posted on the Gentoo Forums, "Hey guys, I just got a great deal on this thing called the Ally for $50 and no increase to my plan!" You know what they said? "OMG, n00b! You should've gotten the Incredible for $5322,22,222.23422 because it has sex wit j00!!!!!" Lame.

[from wswartzendruber]

Posted by Devil505 on 17 Jul 2010 07:19 AM

Posted By flyinjoe13 on 17 Jul 2010 05:35 AM: Is anyone having trouble with the update? I tried to do it last night and this morning with no luck. I get the update tool and usb drivers installed properly, but when I click the Start Update button, it tells me to disconnect the phone so it can update the USB drivers and then it just sits there. After about 10 minutes, a message pops up saying it can't connect to the server.

I had the same problem, but someone mentioned a work around in another thread. Turn off you internet connection as it starts the usb driver download. It will cancel out, click the start update button again, and then reconnect to the internet.

Hi all from a techie of years gone by (TRS-80 anyone?).

I tried this for several hours last night and finally made it past the "USB Driver Loop". I found that timing is critical with killing and restarting the internet connection.

With the internet connection live, start the Mobile Update program and let it determine that an update is available - then, when directed, connect your phone but kill your internet connection while the phone is communicating with the PC (before the USB Driver download window opens).

If you timed it correctly, you should then see the upgrade button on the bottom of the app. screen, and when you click it, it should start up a new update application (if you have been stuck in the USB loop you will immediately recognize the fact that you are now making forward progress).

Once this new app starts working (communicating with your phone) get your internet connection back on-line (before this new app attempts to communicate with the LG servers otherwise it will fail) and you will be off to the races.

** You still need to make sure the phone is setup as described in earlier posts, this is just to get past the USB loop.

Good Luck!

[from TGinNY]

Weird. Timing wasn't that critical for me to resolve the loop. Then again, I'm not from the Trash-80 era.

[from wswartzendruber]

My sisters ally got the update ota, but mine still hasn't gotten it.

[from 19055e]

Thanks for the help on the USB update problem. Did as instructed and everything went fine.

[from flyinjoe13]

I was able to get the upgrade after about 15 minutes fighting with the driver loop. Using the phone today my battery life has not improved, the phone is still laggy, the facebook app was hosed, and when running more than one app the phone would still freeze. I actually done a reset just to get the phone to operate normally again. And yes I am sure the phone was updated as the SW Version is now VS740ZV9 and I have the new apps. So I'm not really impressed so far.

[from Silent1]

Nice to know a reset will undo the update in case I have problems with it. So far so good though. Can't say as I noticed any improvement, but it didn't do anything bad either. The phone still runs as flawlessly as it did before. The one thing I don't like were the two added apps because I will never use them and they cost me about 3mb of space on the phone itself.

[from flyinjoe13]

Posted by flyinjoe13 on 17 Jul 2010 19:38 PM:



Nice to know a reset will undo the update in case I have problems with it. So far so good though. Can't say as I noticed any improvement, but it didn't do anything bad either. The phone still runs as flawlessly as it did before. The one thing I don't like were the two added apps because I will never use them and they cost me about 3mb of space on the phone itself.

Hopefully the update don't kill root access for people that didn't root before the update. I for one am rooted, and i hope that i can avoid the update if it kills root. There is no update that will help this phone as much as root access does.

[from bamaredwingsfan]

Actually the reset doesnt undo the the update. I t just resets to factory and gets rid of the bugs temporarily.

[from Silent1]

anyone with Vista having trouble even connecting the phone to the PC? I've downloaded all the driver and let it install and connected the phone in debug mode and the sd card out. The PC still fails to recognize the phone? I've uninstalled all the drivers and reinstalled everything(even the program) but still not working? can anyone help?

[from yutnaka]

I just wanted to post a little update on how the firmware update has been working for me. I exoerienced several force closes, a couple of reboots, and the wifi completely quit. I did a faqctory reset and all seems normal for now. Based on my experience I would advise waiting to update your phones.

[from Devil505]

Just a quick update with my update experience. I can no longer use Skype. I went to Verizon as well as Skype website. The links sent to my phone return 404. Searching the Market and App Brain for Skype returns no results. My phone is still laggy but is running some faster when a running app isnt the primary operation. At this point I am regretting the update and really beginning to regret the purchase of the Ally. And still may return it before my 30 days as I'm on my second Ally and still having issues. I doubt we will get 2.2 but still will wait a week or so for a final word.

[from Silent1]

I advise everyone to stay away from this update. Not because of what the update does to the phone, but because of what the update software does to the computer. Some of the USB drivers coudln't be removed due to missing DLLs. I am going through my registry manually removing references to them.

[from wswartzendruber]

When will the v9 update be released OTA?

[from TrueFlaNative]

Posted by TrueFlaNative on 19 Jul 2010 07:07 AM:



When will the v9 update be released OTA?

That's the $40,000 dollar question. I hate to keep saying this because I know it's frustrating everyone... But I should know soon about the OTA Release... It sounds like there are issues for some trying to get the Update via the Updater utility... I will post today when I find something out...

[from LG Product Pro]

Posted by wswartzendruber on 18 Jul 2010 18:58 PM:



I advise everyone to stay away from this update. Not because of what the update does to the phone, but because of what the update software does to the computer. Some of the USB drivers coudln't be removed due to missing DLLs. I am going through my registry manually removing references to them.

Good Advice... LG should have an answer for the OTA release soon...

[from LG Product Pro]

Posted by wswartzendruber on 16 Jul 2010 11:33 PM

Posted By gndmepyon on 16 Jul 2010 23:06 PM: Well I can't say this is due purely to the update as I have installed LauncherPro since the update but i am now able to have the phone run Stable with 95-97mb free RAM. Also, I had my phone side by side with my wife's I had 4 bars of service while she had 3 I also had 3G coverage and she did not. So, it appears that it did help with signal reception.

Can her phone run stable with that much free RAM?

There should be about 108MB of user available space, so I'm sure some of that is used by OverHead, but It should be okay.

[from LG Product Pro]

Posted by Silent1 on 17 Jul 2010 15:39 PM:



I was able to get the upgrade after about 15 minutes fighting with the driver loop. Using the phone today my battery life has not improved, the phone is still laggy, the facebook app was hosed, and when running more than one app the phone would still freeze. I actually done a reset just to get the phone to operate normally again. And yes I am sure the phone was updated as the SW Version is now VS740ZV9 and I have the new apps. So I'm not really impressed so far.

Sorry to hear your report... Again I wouldn't recommend that anyone update there Allys yet!!

The Update is permanent, it can't be undone! Not even a Hard reset will erase the update... That's not a good thing for a Software version we are not sure of.

I would wait until I can get some more information on a OFFICIAL Release.

[from LG Product Pro]

Interesting. The SW version in the Update Tool has rolled back to V6...

[from DestinedCruz]

Posted by DestinedCruz on 19 Jul 2010 14:06 PM:



Interesting. The SW version in the Update Tool has rolled back to V6...

Well let's see how many mixed messages I can send out in one day -Bummer-

You're right... For Harry Potter fans we'll call what you saw in the update tool earlier today "The Version that must not be mentioned" Ver 8 has now been official rolled out and is being pushed to all Allys who are running Ver 6.

Thanks, everyone, for your patience... Our communication is a little rocky at first but hopefully will get better, and more timely.

[from LG Product Pro]

Posted by LG Product Pro on 19 Jul 2010 04:13 PM

Posted By DestinedCruz on 19 Jul 2010 14:06 PM: Interesting. The SW version in the Update Tool has rolled back to V6...

Well let's see how many mixed messages I can send out in one day -Bummer-

You're right... For Harry Potter fans we'll call what you saw in the update tool earlier today "The Version that must not be mentioned" Ver 8 has now been official rolled out and is being pushed to all Allys who are running Ver 6.

Thanks, everyone, for your patience... Our communication is a little rocky at first but hopefully will get better, and more timely.

The only thing that concerns me is the fact that an update that 'shouldn't be mentioned' was pushed through the Support Tool' at all. It's end-user software, so somebody must have pushed it through for the end-user in the first place. Things like this don't just appear for no reason >_>

[from DestinedCruz]

The only thing that concerns me is the fact that an update that 'shouldn't be mentioned' was pushed through the Support Tool' at all. It's end-user software, so somebody must have pushed it through for the end-user in the first place. Things like this don't just appear for no reason >_>

Agreed it shouldn't have happened. That's why we made such a big deal out of this, internally. We have identified the breakdown in procedures and it has been fixed... Unfortunately too late to have prevented this from getting to some of the Ally Users.

Just so others know... the Update wasn't pushed through the support tool. In my mind 'Pushed' implies that we 'sent the updates to phones through the Update tool.

It was one of our Genius Forum members who figured out that it was there and what had to be done to get it... If an Everyday User would have stumbled across the Updater Utility they would have never known an update was available. You had to find the tool, then properly configure your phone to see the update, let alone Download and install it.

But the point that it shouldn't have been there in the first place is well taken and the process has been remedied, and I'm still frustrated! :-)

All future Ally software released will be updated Over the Air.

[from LG Product Pro]

Hope LG pays you well LG Pro. This is the only place to get real information on the LG Ally. LG support sent me to Google to address the question of Android 2.2 for the ALLY. Why so much finger pointing?

[from TrueFlaNative]

Maybe a stupid question but how do I know what software I am currently running?

[from oasis1371]

Posted by TrueFlaNative on 20 Jul 2010 11:37 AM:



Hope LG pays you well LG Pro. This is the only place to get real information on the LG Ally. LG support sent me to Google to address the question of Android 2.2 for the ALLY. Why so much finger pointing?

LOL, yeah they pay enough to support my DingDong and Hot Pocket habits. Finger Pointing? Ouch I didn't mean to do that... The 'Neck Snapping' and 'Eye gouging' should all be kept internal. :-)

Customer Support is looking for answers as well... We have a new "Sr. Marketing Specialist, Advanced Devices Trade Marketing" Who is coordinating our efforts and is helping immensely. We're now strengthening our communications ties between groups that are spread out world wide...

Sorry to get you caught in the middle, but it's getting better!

[from LG Product Pro]

Posted by oasis1371 on 20 Jul 2010 12:07 PM:



Maybe a stupid question but how do I know what software I am currently running?

This is actually an Excellent question, most people don't know where to find there phone info.

GoTo Settings>> About Phone>> Next scroll all the way to the bottom of the screen and you should see the Software Version "SW Version" under the heading it will say "VS740ZV6" Meaning the Ally is model # VS740 and you are running ver 6 or 8.... The list digit is the version.

[from LG Product Pro]

Thank you sir. Still got version 6 but my fiance' got the update today so hopefully it will show up soon on my Ally. Thanks again.

[from oasis1371]

Odd, on Vista 64 the update program just will not see my phone. I have no clue as to why. So unless there's a way to get V9 and do a manual install, I'm out of luck.

[from dantivirus]

Thanks LG Product Pro. Your posts have been very helpful. I was able to update to V9 and yes, I can see how regular users would not be able to download it, I agree it should only be available OTA so that everyone is on the same page. The phone seems to work fine or better with V9 accept for the issue of some apps like Skype no longer available for download My 3 questions at this point are: 1) Is V9 a real realease or some beta version of sorts that will not be supported? 2) Am I ok to stay with V9 and will updates past V9 work ok on my phone? 2) Is there a reason why would some apps not able available, like Skype and others, and what needs to be done so that I can get those downloads. I contacted one of the App vendors that I can no longer download and they told me its because they don't yet support 2.2, so is there some sort of a signature in V9 (i.e. firmware 2.1 update1?) that is not letting me download some apps? Thanks again for all the great posts!

[from genkaaa]

Finger pointing not directed to you, I was referring to my attempts to get simple answers about Froyo from LG Corporate or Google Android support.

[from TrueFlaNative]

I have not gotten v8 or 9 updates. Why is this? What can I do?

[from Tnnisace]

Posted by Tnnisace on 21 Jul 2010 10:43 AM:



I have not gotten v8 or 9 updates. Why is this? What can I do?

The Updates are rolled out through Verizon and I'm not sure what there schedule is for each region. Did you by chance get prompted to update and then accidentally Dismiss it? If you haven't been prompted to update yet, it should happen at anytime...

What I would do would be to contact Verizon support to see if they can tell you whether your Region has been updated yet.... There isn't a way to "Initiate" the update from your end.

Let me know what you find out.

[from LG Product Pro]

Posted by genkaaa on 20 Jul 2010 20:21 PM:



...... The phone seems to work fine or better with V9 accept for the issue of some apps like Skype no longer available for download

My 3 questions at this point are:

1) Is V9 a real realease or some beta version of sorts that will not be supported?

2) Am I ok to stay with V9 and will updates past V9 work ok on my phone?

2) Is there a reason why would some apps not able available, like Skype and others, and what needs to be done so that I can get those downloads. I contacted one of the App vendors that I can no longer download and they told me its because they don't yet support 2.2, so is there some sort of a signature in V9 (i.e. firmware 2.1 update1?) that is not letting me download some apps?

Thanks again for all the great posts!

1: Since 'V9' is out in the field, I feel confident that the next version will be higher number like 10, 11 or so on.

2: I feel that v9 is just like ver 8 but with a different Revision #... I haven't seen any difference, so ver 9 should work just like v8... If not, they would have given us a heads up. Yes it won't cause any issues as far as warranty or support goes... Support is aware that there are a few phones out there with Ver 9 (Like Mine)

3: Skype? Yeah it was there and now?? The Skype page for Ally is even missing. I'm wondering if it was a contractual issue. Maybe that's why it isn't there any more. I can't find it in Verizon's media store any longer, even looking for other Android Devices. I'll check into this as well.

Thanks for the Posts!

[from LG Product Pro]

Thanks for the re-assurance about V9. I will stick with it. I spoke to Verizon, they told me that V9 update has VOIDED my warrenty... which is pretty sad.

[from genkaaa]

I am doing well with V9 - no new issues and battery is doing well (even with that 50% bug I keep reading about). I was hoping this version would fix the bluetooth single push dialing issue (but it didn't) - anybody out there know if that fix is possible if this little fella doesn't go to 2.2. Thanks

[from TommyGue]

In theory they can backport any of the feature fron 2.2 but by the time they get all the critical fixes and user requested updates they might as well have written a completely custom 2.2 ROM.

[from gndmepyon]

Hopefully we'll know soon what's going to happen. I'm pressing hard for an answer

[from LG Product Pro]

Posted by LG Product Pro on 21 Jul 2010 01:16 PM

Posted By Tnnisace on 21 Jul 2010 10:43 AM: I have not gotten v8 or 9 updates. Why is this? What can I do?

The Updates are rolled out through Verizon and I'm not sure what there schedule is for each region. Did you by chance get prompted to update and then accidentally Dismiss it? If you haven't been prompted to update yet, it should happen at anytime...

What I would do would be to contact Verizon support to see if they can tell you whether your Region has been updated yet.... There isn't a way to "Initiate" the update from your end.

Let me know what you find out.

Got V8 update finally yesterday. Should I receive a V9 update too or is v8 it for now? Thanks for your help.

[from Tnnisace]

Posted by genkaaa on 21 Jul 2010 17:20 PM:



Thanks for the re-assurance about V9. I will stick with it. I spoke to Verizon, they told me that V9 update has VOIDED my warrenty... which is pretty sad.

Can you tell me who at Verizon said this?? Was it someone in Customer Service or at a Local Store? I want to chase this down.

[from LG Product Pro]

Posted by LG Product Pro on 22 Jul 2010 09:30 AM

Posted By genkaaa on 21 Jul 2010 17:20 PM: Thanks for the re-assurance about V9. I will stick with it. I spoke to Verizon, they told me that V9 update has VOIDED my warrenty... which is pretty sad.

Can you tell me who at Verizon said this?? Was it someone in Customer Service or at a Local Store? I want to chase this down.

Checking internally and I also called Verizon support... You Warranty is NOT Void. It was, after all, an LG Update. If there are any issues, let me know.

[from LG Product Pro]

Got V8 update finally yesterday. Should I receive a V9 update too or is v8 it for now? Thanks for your help.

No, Ver 8 is good... You're up to date.

[from LG Product Pro]

Thanks LG Product Pro. I called Verizon customer service and they contacted one of the stores, and based on the "manager" I am guessing at the store, they said that LG Update is "3rd" party update that voids the warranty, but I can go to my local store and it will be the store that will make the decision (at least this is what I was told). I am going to stick with V9 since I don't see any problems besides some apps no longer working. Thanks again!

[from genkaaa]

Posted by genkaaa on 23 Jul 2010 11:12 AM:



Thanks LG Product Pro.

I called Verizon customer service and they contacted one of the stores, and based on the "manager" I am guessing at the store, they said that LG Update is "3rd" party update that voids the warranty, but I can go to my local store and it will be the store that will make the decision (at least this is what I was told).

I am going to stick with V9 since I don't see any problems besides some apps no longer working.

Thanks again!

That's actually Frustrating... Whether Ver 9 was meant for the field or not you got it From LG! That's all they need to worry about. It isn't a "3rd Party" update it's an official LG update.

Let me know if this becomes an issue.

[from LG Product Pro]

Well I'm still having issues with my Ally running the v9. I went to the Verizon store got the girl to extend my 30 day warranty out another 2 weeks. If by Wednesday the market is still blocking Skype and Paypal among others I am gonna take it back and get a new one. And whether or not it works better or worse I will keep it at least till the new Windows Phone comes out.

[from Silent1]

Posted by Silent1 on 25 Jul 2010 19:35 PM:



Well I'm still having issues with my Ally running the v9. I went to the Verizon store got the girl to extend my 30 day warranty out another 2 weeks. If by Wednesday the market is still blocking Skype and Paypal among others I am gonna take it back and get a new one. And whether or not it works better or worse I will keep it at least till the new Windows Phone comes out.

Good idea... I'm trying to get an answer. To see if we can get it done before your Due Date.

[from LG Product Pro]

Well I got my 3rd Ally yesterday. I have to say this one is a lot better than the previous 2. Much faster more responsive and it gives me a better experience than before. The battery life still sucks but I know thats an Android 2.1 thing. I really dont have much to compare this new phone to but I have to say this is a great little phone for the money. I just hate I had the problems out of the first 2 as I bout gave up on Android. Anyway in conclusion the Ally is a great phone once you get a working unit.

[from Silent1]

Posted by Silent1 on 28 Jul 2010 16:51 PM:



Well I got my 3rd Ally yesterday. I have to say this one is a lot better than the previous 2. Much faster more responsive and it gives me a better experience than before. The battery life still sucks but I know thats an Android 2.1 thing. I really dont have much to compare this new phone to but I have to say this is a great little phone for the money. I just hate I had the problems out of the first 2 as I bout gave up on Android. Anyway in conclusion the Ally is a great phone once you get a working unit.

I think the Ally is a great little phone, I enjoy the one I have...

Let me know how this one does.

[from LG Product Pro]