I appreciate your feedback I use my EnV 3 a lot, and luckily haven't had a problem with the dialing. I am forwarding your suggestions to our product team. I just listened to a presentation a few weeks ago and found out a lot about the reasoning for some inclusions and exclusions in phone development. I was amazed out what really goes into one phone. We are always looking to be better,so thank you for taking the time to talk to us.

[from LG Product Pro]

Thanks for listening! To be precise, it is when the phone says "PRESS OK AGAIN" that there's an opportunity for any other key to set the state back to "PRESS OK TO UNLOCK", or perhaps better, all the way back to lights out. I appreciate the fact that the "PRESS OK AGAIN" state has a three second time-out, but it seems that the bucket seat of a car is all it takes to overcome the lock. ;-) This wouldn't make a difference for users that select the "Press Once" option, but they must not be having a problem anyway (or else they'd have tried the "Press Twice" option). OTOH, if you went to lights out for any key other than OK even at the "PRESS OK TO UNLOCK" state, that possibly would make the lock more robust even for users with the "Press once" option. Glad you saw that presentation (wish I had), but in general yes, the things you learn about your product through usability testing are often amazing, and possibly horrifying to the development team. Such a study might show that going all the way to lights out for any key other than OK might be more confusing than it is worth.

[from Shal]

I'm new to this so forgive me if I'm not in the right place. The Env3 keyboard lock function is a real problem. I like to keep my phone in my front pocket - I've eliminated keys , change, etc. In the past two days the phone has been activated and dialed 18 numbers (most of them nonsense) in two cases I received a call back from people I rarely talk to. In one case, the woman stayed on the line attempting to hear what I was talking about to others - funny to her, a potential hazard for me. I am reduced to locking the phone with my code - after pressing 9 numbers with the phone in the open position, Im safe. Then, when I make a call, unlock the phone and --DONT FORGET--it needs to locked again. Its this simple, if the problem doesn't have a quick fix, the phone has to go back to Verizon - I simply can't afford the potential liability this "press ok twice" disarming system represents to me. HELP otherwise, I like the phone.

[from dmcoll]

Hi thanks for posting. Do you think that a holster would work for you? I am unaware of another way to lock your phone that would be more convenient. I totally understand that pocket dialing is completely inconvenient and a potential hazard". I will forward your concern.

[from LG Product Pro]

Along these lines, I'm not sure if this is a request or a need for education on my part, but can I adjust the timeout on the lock. If I'm entering a phone number on the 10 key and go too slow, the keypad will lock on me. It looks like it's about a 7 second timeout right now. Can I modify that? Maybe I'm asking for a setting (along the lines of the backlight timeout) to controll how long I want the device to wait before auto-locking again. Thanks!

[from sashtuna]

Shai has an excellent suggestion and it or something similar should be implimented as soon as possible. I am a paramedic and as such my phonebook contains numbers for various ER emergency lines, backdoor numbers to the county 911 center. As such this pocket dialing problem can be a significant problem. 10 minutes ago I got a callback from the county 911 center realized my phone was in emergency mode and had activated e-911. This drove me over the edge. The phone is on the double click to unlock mode, i have disable one touch dialing, i've switched pockets, carry position, etc. Nothing works. There are no particularly good cases available for this phone that both protect the front screen and buttons yet allow the flip-open functionality without removing the case. Not only is rediculous that this problem exists and there isn't yet a simple fix available, but given that this isn't an isolated problem, i can guarantee that somewhere, right this instant, an Env3 user is wasting some dispatcher's time and tying up emergency services.

[from victory]

I carry mine in a pouch on my belt, and it has never done this.

[from Winger]

Posted by Winger on 31 Oct 2009 09:39 AM:



I carry mine in a pouch on my belt, and it has never done this.

Obviously, a problem with pocket/purse dialing would be confined to people who carry their phone in a pocket or purse.

The implication in your post that people with this problem should just "wear a pouch" really doesn't fly. Many people don't like how a belt pouch breaks up the lines on their cloting and makes it look like they have a hip tumor, others like myself have a radio, 2 pagers, glove pouch, flashlight, etc. cluttering their belt already. Others might not wear belts.

This is a obvious problem that needs a simple firmware fix.

[from victory]

Yes, you can. Unlock the phone from the exterior keypad. Select menu. Use the left and right arrows to scroll through the menu until you get to Key Guard. Select that and you can chose up to 30 seconds to auto lock or never lock at all, although not letting it lock will cause the problems people have when carrying it in their pocket. You can also set it so you have to press the OK key twice to unlock it. This also helps pocket carriers. The Verizon store told me that I couldn't change this setting. But an email to LG's tech support got me the answer. Personally, I use the two-press unlock setting and carry it in a belt pouch. I've never had it dial by itself. I started using cell phones when they had to be hard wired, then bag phones, etc. I like the env3 better than any other one I've ever owned. Now, if I can figure out how to keep the forum site from sending me 25 emails a day, I'll be happy.

[from Winger]

I registered here JUST to post in response to this topic... This is very much an issue with the enV3! It's downright ridiculous how easy it is to unlock the phone in your pocket. Sometimes the phone isn't even locked, like during a data call (Bluetooth tethering). I was hesitant to get a phone with front buttons for this very reason. Back in the old Nokia days, it was a problem as well - even though those phones had a much improved Menu-* combination (at opposite ends of the keypad)! Now, even with two-press OK enabled (that's under front menu->keyguard->3. unlock options->press twice), it's still a problem from time to time - much more often than I'd like to admit. I haven't yet pocket-dialed anyone (which is surprising, since "Emergency" is the first contact if you hit Contacts!), but I imagine I've gotten pretty close... I frequently pull out my phone to find the Bluetooth menu open, or random digits dialed on the screen, etc. LG, please fix this! I've put my faith in LG for the past 3 phones (VX6100, VX8300, and now the EnV3/VX9200). So far, so good. But this is just a serious step backwards in terms of usability. While you're at it, can you please fix the text entry processing speed? I can almost count the rate at which it accepts buffered keypresses. I can type a text message a ways in advance of it entering on the screen (and beeping), it's just silly that I sometimes have to wait 2-3 seconds for it to catch up! >.

[from FalconFour]

Posted by Winger on 31 Oct 2009 09:39 AM:



I carry mine in a pouch on my belt, and it has never done this.

Also, I just noticed this. Why... why would you register just to say that you never had the issue described in a random thread? Just seems kinda cover-uppy, that's all.

[from FalconFour]

Posted by Winger on 16 Nov 2009 14:12 PM:



Yes, you can. Unlock the phone from the exterior keypad. Select menu. Use the left and right arrows to scroll through the menu until you get to Key Guard. Select that and you can chose up to 30 seconds to auto lock or never lock at all, although not letting it lock will cause the problems people have when carrying it in their pocket. You can also set it so you have to press the OK key twice to unlock it. This also helps pocket carriers.

Thanks dude, but, you're still not getting it. I carry my phone in my pocket with the keyguard set to 7 second delay with a double click to unlock. It still goes off. The reason yours doesn't is because you wear your phone in a pouch, not because you discovered a super-secret way to lock the keys. It's simply not an issue for people who carry in a pouch.

[from victory]

I've gotta be honest the lock function drives me nuts on this phone. I carry the phone in a belt holster and it still unlocks itself in the holster. I find the random numbers and calls, as well as changed blue tooth and background pictures. Just today while working on my truck the phone entered the music player and started playing away, while supposedly locked. I guess next will be taking pictures on its own. I truely miss the lock feature of my vx10 and vx5200 which you held a key to lock it then entered the four digit code to unlock it. Would it be too hard to allow the user to select the current modes to lock/unlock or the classic mode from the same menu?

[from kashack]

The "butt dialing" problem is exactly the reason I am hesitating to buy the EnV-3. Everything about the phone is appealing: size, texting ability, front keyboard... but I would rather stay with my old phone (with which I can only make calls on speakerphone - quite embarassing at times) than buy the EnV-3 when I am positive I will have problems with it unlocking in my pocket. It seems there is an easy fix to this problem, without extensive re-programming on the part of LG: prior LG model phones needed a 4 digit "password" to unlock the phone. Adding this option to work just on the front keyboard (without getting rid of the "click once" and "click twice" options - I know some people would still use those) this would completely eliminate the problem. And I could finally get a new phone

[from rmoore10]

I bought this phone to carry in my pocket - was tired of messing with pouches on my belt. But it constantly butt dials, shuts off on its own or plays random music. Yes I have it on two press and 7 seconds. Why in the world would you design a phone using the most protruding key as the unlock. The OK button should have been recessed not sticking out. PLEASE add a software update to compensate for this poor design.

[from raymacke]

I've had this phone 3 months and keep it in a belt holster and am constantly having issues with the lock function not actually locking. As previously stated - changed wallpapers, "butt dialing" -- in my case holster dialing, etc. I had the original ENV and never had this issue. FYI, I'm using the Verizon Universal Pouch: http://www.verizonwireless.com/b2c/st.... @Winger - I've tried the keyguard using my belt holster. Good thing you reminded me because the holster dialing reset my phone to require a single OK click. Adding a four digit code (suggested by @kashack) would be really helpful. Or combo key. Something. Please. Replication: Put phone in pouch. Make sure it is on and keyboard locked. Rub hand across pouch a couple of times. Watch the results. Real life situations: Walking through crowded areas. Getting in/out of vehicle. Sitting in chair and shifting weight. Removing/replacing phone to check time. Sheesh. Other than that , it's a great phone

[from keithm]

Just to add, in addition to my own problems with the phone unlocking, my father reported that he is having the same problems with his and he does use a belt holster. Time to fix this problem already.

[from victory]

Well a couple new annoyances have cropped up, I was browsing my contact list and found several entries of gibberish. I found my phone in camera mode with serveral all blacked out pictures stored.

[from kashack]

Read this:.. LG went backwards regarding the lock function in my opinion..... I had the same "butt-dialing" issues with my EnV2 UNTIL the 06 software came out with the "Two Step Unlock" option..... Then LG came out with the EnV3 and they didn't incorporate the solution to this issue that they had already solved with the EnV2.... I'm looking to get a new phone, and I may need to look at other manufacturers because I don't want to butt-dial with LG's current phone options. I like LG's phones but I refuse to deal with that butt-dialing again.....My question is how many complaints does it take to get a software change?... R-

[from Randog]

Hey Shal, The "Two Step Unlock" option on the EnV2 does do a sequence reset if any key other than "CLR" is pressed. This drastically reduces "butt-dialing" even in "mash-down" conditions. The 06 to current firmware for the EnV2 is great. R-

[from Randog]

To echo the above posts, the phone comes unlocked WAY too easily and this problem needs to be addressed. I have tried using a stiff leather belt holster and have still leaned up against the center console in the car and found music coming from my phone, or the bluetooth menu up, or pictures shown or numbers dialed. I then tried a plastic holder where you clip the phone into it. If you clip it in with the keypad buttons to the outside, you have the same problem. This particlar clip also allows you to clip the phone with the keypad to the inside. Problem solved? Not really. The plastic holder is fliexible enough that buttons will get pushed if you sit in a chair, get in the car, etc. I took a small piece of styrofoam type material and glued it to the plastic holder so that it would touch just above the up arrow key when the phone was in the clip. This spacer keeps the OK button away from the inside of the clip. This has helped considerably. I think there should be an option for the keypad to unlock by pressing the camera key on the left side of the phone body. When the phone is locked, the camera key does nothing and would be available to use as an unlock key. This key is pretty well protected by the overhang of the clamshell and is convienent to use with the forefinger or thumb (depending on which hand you hold the phone). To be even safer, one might click the camera key and then the OK key to unlock. On another note, I CANNOT BELIEVE that I have to first unlock the phone in order to answer it. I guess some people might want that to be sure they don't accidentally answer a call while the phone is in their pocket; but it should be a configuration option because I REALLY hate that and it isn't how other phone brands I use work.

[from charlesryoung]

Where is the key guard setting? I can't find it. Thanks.

[from Gigi Babcock]

Posted by gigi94025 on 23 Dec 2009 13:22 PM:



Where is the key guard setting? I can't find it. Thanks.

From the external screen of the phone, press menu, and move over to the Key Guard setting.

I registered on this forum for the sole purpose of supporting this thread. I too am having problems with pocket dialing, even with the double-press feature. The problem is that the OK button is the highest point on the phone face. I would greatly appreciate a different button to unlock, or a two-button approach like * + CLR or something similar.

[from Nate]

Like otherS, I registered just because this phone is DRIVING ME CRAZY. I love the phone itself other than the unlocking problem. I don't mind pushing keys to unlock it. I did carry it in my pocket but that didn't work so I purchased a holster for it, I've tried it in the holster both with keys in/keys out. It either dials a random number, shuts off, plays music or turns on my bluetooth constantly. Even while in the holster, I can "press" on the holster twice, and the third time who knows what will happen. I too only shop for LG phones but am sorely disappointed in this one & am stuck with it due to the contract. SOMETHING NEEDS TO BE DONE. Ken

[from KenVW]

So, Does LG even read these blogs??? It's been THREE (3) months since an LG representative has posted on this topic. SOME reply would be nice! At least to know that LG is listening and is working on the problem!!!!!!!!!!!! R-

[from Randog]

I apologize for the delay we did have a gap in service there but now it is being monitored... I have escalated on the enV3 "Butt Dialing" and I'll have to see what feed back I get on this subject... I know this is a sore point and I'll try to get some resolution.

[from LG Product Pro]

To LG Product Pro Please ask for an immediate firmware change like the ENV2. A two key consecutive unlock ("ok" then "clr" ). That simple. It solved my ENV2 butt dialing problem. My wife just got the ENV3 which I assumed had the same fix, but to my surprise you just have to hit "ok" twice and you can hit any other key in between the first and second and it doesn't require you to hit "ok" again. I'm afraid we'll have to return to verizon within the 30 day return window if not fixed in the next 15 days. HELP! YOUR PRODUCT TEAM NEEDS TO FIX ASAP!

[from clarity101]

The Env3 is obviously a "desk" model phone as it is impossible to depend on it to work properly while carrying it with you.

[from raymacke]

I am looking to see what we can do about this. It has been mentioned several times and is becoming a real frustration. Let me see if I can get us some help.

[from LG Product Pro]

I was shocked when I bought this phone and it had such a limited keypad lock. I always keep the phone in my pocket and it butt-dials constantly. I am thinking about getting a different phone, pleeeeeeease update the software.

[from dommy]

To LG Product Pro, Thanks for the quick response. Please tell the product team to fix asap. I love my env2 with the fix. I like the env3 however the butt dialing is killing me. My return window is closing fast and i hate going through the return procedure. Everyone I'm talking to is saying they are staying away from the env3 cause of this keyguard problem. Can't the product team "cut and paste" the env2 firmware fix?

[from clarity101]

By the way, What version of Software is your phone now running? ( You can look under "Phone Info" in the Settings Menu)

[from LG Product Pro]

LG Product Pro, I don't know what software version i have as i don't have the phone on me, but i've had the phone less than a month so i'm assuming the latest version. My return to verizon within 30 day clock is ticking so anything you can do to expedite the fix will be appreciated. by the way, i'm assuming you work at LG and are connected with env2 / env3 product team? is that correct? if so, they should be able to confirm the keyguard oversight with whatever the latest software version is.

[from clarity101]

I have found the reason to the "Butt Dialing", I need others to verify that the same steps cause your phone to unlock, and if it does please respond so LG knows. I have gotten so frustrated that I finally was just messing with it to find the issue as I suspected it was a hardware/software issue. I went to VZ, but they were not much help. Guess I must go to the source. The following are the combinations I have recently found that cause my phone to unlock without pressing OK. "Send" + "9" + "#" "Send" + "8" + "0" "Send" + "7" + "*" Hope this can get fixed. Thanks, Josh

[from Liegrean]

Thanks for the Feed back It looks like it took a while to figure out the key combinations... I'm trying to get the attention of the right people to see if we can get something done... I'll let you know what I find out.

[from LG Product Pro]

Although those key combinations may unlock the keypad I don't feel that is the main cause. The problem is that the "OK" key is the tallest key on the pad. Try this - lay the phone face down on a hard surface. Now firmly press it down 3 times. Pick it up and look at the screen. It will be unlocked and any other press on a key will register. When it is in your pocket exactly the same thing happens when something - anything - presses against it. The "OK" key should have been recessed not protruding. But since we are stuck with this design flaw a software fix is needed to compensate.

[from raymacke]

Great Comments! The enV3 is one of my favorite phone, and although I've never "butt Dialed with mine, I have come close! I am passing these comments on to see if we can get the issue resolved... I'll let you know.

[from LG Product Pro]

LG Product Pro I appreciate your appreciation of our comments. Your January 27th response is a copy of your September 15th, 2009 response. I hope your not just stringing us along until our 30 day satisfaction guarantee return period expires. As I previously mentioned, I'm going to have to return my env3 since my 30 day return period is just about up and don't want to keep my fingers crossed hoping for a fix. I appreciate your responses, but it seems like LG isn't listening, so I guess they'll have to see the return data from Verizon. Ugh.

[from clarity101]

I'm sorry to be repetitive, but I am trying to find a solution. I understand your need to know quickly and I'm sorry this issue has taken so long. I'm trying one more avenue to see if I can get an answer. I should know by tomorrow whether an update is on the way or not. It's not that LG Doesn't care it's just communication issues we are working on resolving in order to provide customers with timely information. Obviously it's a work in progress... If you have a couple of days to wait, I'd hang one untill Monday.. If not I understand. Personally I love the enV3 it's the phone I keep going back to. Even though I haven't "Butt Dialed" anyone I have come close a couple of times. I do understand your need for the locking issue to be resolved. Let me see what I can find out.

[from LG Product Pro]

glad to see the wheels are turning. The second an update is available, i'll be driving over to my local verizon store.

[from victory]

Thanks for your patience!!! However, the news isn't very promising.... I have talked with the Product Specialists and, at this point, there isn't any word on whether there will be an update or not. My thoughts are that it definitely won't be soon. If you like, I would let LG know about the concerns you have with the enV3 through other avenues as well as here... I'm still seeking assistance on my end, but coming from the Consumers would also be a good idea. I love this phone and would like to see this issue addressed. http://www.lge.com/us/support/contact...

[from LG Product Pro]

Thanks for doing what you can. I will make contact with LG later today as well as Verizon to let them know this is an issue that needs to be address. Thanks again.

[from Liegrean]

LG Product Pro, thanks for trying. i know how hard it can be trying to get other people to realize and fix a mistake. pride is a hard nut to crack. thanks again.

[from clarity101]

Pride has nothing to do with it. Verizon has you locked in for 2 years and if you get tired of their rushed-to-market phones before your contract is up they stand to make a lot of money. After suffering through a Chocolate II for two years and getting yet another LG phone through Verizon with critical flaws they refuse to address I'm just about done with both companies.

[from victory]

This thread just blows my mind! I can't believe I stumbled in here. Just last weekend I took my phone back to Verizon because, as I told the guy, "The damn phone keeps shutting itself off!" I figured there was something wrong with the firmware or the battery maybe. Sure, I keep the phone in my pocket, but I figured it couldn't have anything to do with keyguard because I have it activate after 7 seconds and I'm using the double OK approach. Anyway, Verizon was of no help whatsoever, so I gave up. The salesman told me I could come back in about six weeks and upgrade my phone on their "early upgrade plan". After I talked to the salesman, I started looking at how the other phones handle key locking, and I quickly came to the conclusion that the ENV3 is uniquely lame! Even the ENV Touch uses a special button the side of the device and to unlock it requires a finger swipe which is impossible to duplicate when in a pocket. I checked the Moto Droid, and it has a similar set up. Heck, even my old Nokia used a * + Menu approach, and that thing never "butt dialed" or shut off in all the years I had it. So, today I decide to cruise the Internet to see if there is anyway to change the key sequence, and lo and behold I stumble in here. Unfortunately it doesn't look like LG is going to fix this, which really sucks. However, I'm going to print this whole thread out and take it to my Verizon store and make them do something! This is completely unreasonable. And no, I'm not going to buy a belt holder because I'm not a big fan of that look. Thanks for starting this thread!

[from peterlucas]

Even if you were cool with it on your belt, it wouldn't help, plenty of people still have problems using a holster. Obviously, verizon's only solution was to make a quick buck of of you. Come, please, dump a couple hundred bucks on an early upgrade so you can be locked in for a couple more years of useless customer service and high monthly rates.

[from victory]

A band aid fix for inadvertent unlocking...I purchased the silicone case for the ENV3 when I bought the phone on line. As-shipped, it provides no improvement, but with minor modifications, it nearly solves the inadvertent unlocking issue. With the case remove from the phone carefully cut (use x-acto) around the raised circular silhouette marking the navigation buttons that surround the OK button. Once reinstalled, the silicone case still allows full use of all the buttons, but the navigation and OK button are now effectively recessed and HUGELY less prone to getting inadvertently pressed. This is by no means a perfect solution, but makes it manageable. I'll say I found this case to be horrible as shipped since there are two straps that hold the two halves together that are positioned directly over the phone's hinge brackets, which then causes a gross interference when you open the phone. The interference causes the lower half of the case to misalign with the keyboard, making it hard to find the right buttons. To resolve this issue, I cut the straps off completely. For now, I'm seeing how I do with it this way, but worst case, I may just remove the lower half covering the internal keyboard away completely and just use the top half. Sorry, I don't have time right now to take photos right now, but I think the steps will be evident if you purchase the rubber keyboard cover from the Verizon store. Similar solutions might work for other cases as well, but the rubber is super-easy to trim with a sharp x-acto.

[from tjndesigns]

LG ProductPro, Thanks for your efforts on this. I've had an Env3 since October, and due to the inadequate keypad lock, the phone has been powering itself off often enough that I tell friends and family to call me on my company-provided Blackberry. While we understand that you aren't to blame, please understand that your product specialist's response is unacceptable. Even if the Env3's firmware is for some reason completely unrelated to the Env2's, the change that we're asking for isn't exactly rocket science. The fact that this fix has existed for 4 years for the Env2 and doesn't yet exist for the Env3 is almost insulting to the consumer. If your product specialists aren't willing or able to address this issue, then how can we get this issue into the hands of LG North America CEO Wayne Park and get some pressure applied from the top down? I don't think that many of us here have confidence in a "contact support" webpage to get quick results.

[from mr_camera_man]

Yes, I'd let LG know how you feel... I haven't given up on this end and I continue to report the concerns and voice them to my management... I love the enV 3 and I'd love to see user issues addressed.

[from LG Product Pro]

Posted by tjndesigns on 07 Feb 2010 09:36 AM:



A band aid fix for inadvertent unlocking...I purchased the silicone case for the ENV3 when I bought the phone on line. As-shipped, it provides no improvement, but with minor modifications, it nearly solves the inadvertent unlocking issue. With the case remove from the phone

carefully cut (use x-acto) around the raised circular silhouette marking the navigation buttons that surround the OK button. Once reinstalled, the silicone case still allows full use of all the buttons, but the navigation and OK button are now effectively recessed and HUGELY less prone to getting inadvertently pressed....

Thanks for the detailed reply! Now, Hopefully, LG will address the real issue.

[from LG Product Pro]

Stumbled in here just now and thought I'd add my voice to the issue. I carry my enV3 in my FL pocket and have experienced numerous times everything described in this forum. I've tried the "double-OK" unlock setting to no avail. Nearly every day I find that my phone has unlocked in my pocket and displays a random sequence of numbers on the screen. I've also been finding it powered down, more frequently lately than before. I thought my phone was just going bad and I was getting ready to head to the Verizon store to talk with them. I played with various key presses and for a while there, I found that pressing "Send-*-#" together was powering the phone down. Except after about 4 times, that stopped 'working'. However, I can get the phone to unlock every time with 'Send-7-*' or 'Send-8-0' or 'Send-9-#', as described earlier by another poster. I've had this phone since August (about 6 months). I don't believe I should be forced to live with this problem for another 18 months before I can get a new phone, and I certainly don't think I should have to PAY MORE MONEY for a phone that works before that. Has anyone had any luck getting Verizon to replace/upgrade/switch phones WITHOUT paying more money or extending their committment?

[from kevin]

ps: This is my first LG phone (I've been a Motorola user for 10+ years). I like it, for the most part, but I'm really not sure my next phone will be another LG.

[from kevin]

All, Add me to the list of people who have signed up for this forum solely to reply to this thread. I've tried holsters, but they have a tendency to stab me in the gut when I bend or sit down, or to come unclipped and go flying. So yes, I keep my phone in my pocket, and when I take it out, I find all manner of random keys pressed on my keyboard, or find the phone turned off altogether! My first impulse was like many of yours: That there was something wrong with my phone. Nope, all it takes is two presses on the "ok" button, and a two-second press on the "end" button. I do it constantly. Accidentally pressing twice on "ok" is easy on the env3. The button is big, and sits right in the middle of the phone. Don't believe me? Turn your phone upside down on a table and push down on it twice. Now pick it up and look at the screen. Phone unlocked. Seriously, LG, do you QA your products AT ALL? I tried changing the lock settings to make them more complex. No such option. I can choose to press OK once, or twice. That's it! There are 100 better options than this. Has LG gotten lazy on us? Now, there is a slightly better option. But don't get excited: It won't solve our problems completely, and it adds unwanted complexity: 1. Open the flip 2. Press OK, 9,6, 7, and enter your phone's security code (you will have to set the code first if you have not already done so). 3. Press 4. The phone will now be in "locked" mode (different than keylock mode) and the user's security code must be entered to unlock the phone, make a call, or read a text message. Because you must enter the code before making a call, this will put an end to MOST pocket dialing. Caveats: 1. Even in "locked" mode, you can press "ok" twice and hit a bunch of random keys, and they will still annoyingly show on your screen when you take it out of your pocket. It's cumbersome to clear this when you want to make a call. ("ok-ok-end-ok-security code"). That's about 8 key touches before you can make a call--definitely not easy to do when driving, for example. 2. When in locked mode, you can still dial emergency or "special number" calls. This means you can still inadvertently call 911 (as another poster did recently). I don't know what a "special number" is: I tried 311, 411, #BAL, and a bunch of my speed dials while in locked mode, and I could not call any of them. 3. You don't need to unlock the phone to answer a call. This means that, if someone calls you while the phone is in your pocket, and you happen to pocket-dial "ok-ok-send" (not as hard to do as it sounds), the person on the other end is going to be talking to your boxer shorts. 4. If you have taken the phone out of locked mode, and wish to lock it again, you must open the flip and follow the three steps listed above. This is tedious! 5. And worst of all: You can still shut the power off when the phone is locked ("ok-ok-end"). So we'll still be dealing with unwanted power-downs. Long story short: The lock mode will help with pocket dialing and not much else.

[from Davieyo]

Followup: I learned from another site that the power-down problem is not due to buttons being pressed, but because the battery (which also doubles as the phone's back) fit's just a tad loosely. I discovered that simply applying pressure the the bottom corner of the battery caused to phone to shut down. Solution: placing a bit of paper inside the battery compartment makes the back fit nice and snug. I first tried folding a sheet of paper a couple of times, but found that it was too thick and caused the back to bulge slightly. So I cut all the folds, so that I just had flat layers of paper (5 to be exact) and that fits great. I also cut a notch around the battery contacts, so I never have to worry about the paper interfering. I have not had a power-down happen since.

[from kevinhanson]

Thanks for the Feedback... By the way, what color is your enV3?

[from LG Product Pro]

confused. Mine's blue, but what difference does that make?

[from kevin]

Posted by kevinhanson on 09 Mar 2010 12:26 PM:



confused. Mine's blue, but what difference does that make?

No Difference, just an informal survey... Sorry for the confusion.

[from LG Product Pro]

Followup: I learned from another site that the power-down problem is not due to buttons being pressed, but because the battery (which also doubles as the phone's back) fit's just a tad loosely. I discovered that simply applying pressure the the bottom corner of the battery caused to phone to shut down.

I too have found the shut-off problem is related to the battery. And obvious clue was that I never heard it played the shutdown melody - just found it OFF. Applying a spacer as mentioned above maybe a safer method but I went another way. I removed the battery and very carefully bent the four small battery connector strips. They stick up and contact the battery but it seems under pressure the phone body will flex enough to make them loose connection which shuts the phone off. By bending them up just a little my problem was solved. Been over a week carrying it in my pocket with NO shut offs - ZERO. Before wouldn't make it a 30 minutes.

But be careful if you decided to do this. The connectors are fragile and you don't want to break them.

Hope this helps you. Made a huge difference in my satisfaction with the ENV 3.

[from raymacke]

Yes, I am one more that registered to voice my displeasure about this problem. I have always owned Motorolas, but decided to try the ENV3 since my wife liked her ENV2. It is apparent that LG is NOT interested in fixing this, inspite of it appearing to be a widespread problem and a relative easy fix.(both the loose battery, and the keypad lock). The message they are sending to us is, "Take a hike, we already have your money." If I have to endure one more butt chewing from the wife because she can't reach me because my phone has turned off, I will be passing the chewing along to Verizon along with getting a new non-LG phone. Maybe Verizon can get LG's attention since I am sure there are plenty of these phones coming back with these symptoms.

[from mblack]

Has anyone had any luck getting Verizon to replace/upgrade/switch phones WITHOUT paying more money or extending their committment?

LOL, you're new to the verizon wireless family, aren't you?

The way i ended up with my ENV3 is because I originally had a Samsung Alias 2 with the nifty morphing keyboard that started freezing up after about a week. I went back to verizon and told them about the problem and they offered me a swap for another Alias 2. I refused saying that it was obvious the technology was rushed to market and wan't going to get another just to have the same problem again. I argued with them for an hour and they still refused. They then told me if i wanted a new phone today i would have to drive to a store over an hour away because all the local stores were out of stock. I told them to engage in an unnatural act and they finally relented and let me switch to an ENV3, which was the exact same price, but they demanded the $35 fee for swapping phones. After another hour of arguing with the branch manager and causing a scene in the middle of a crowded store, they relented and waived the fee.

[from victory]

I love my Env3 but even using a belt clip and it set to Hit ok twice. It keeps doing teh "Butt Dialing" problem. Instead of some expansive and lengthy way to adjust that portion of the programming, would it not be easier to just to allow a keypad shortcut like most other phones. IE holding * or # for 3 seconds to activate the "Lock Phone Now" function. The long route to get to that function via opening the phone and going through several menu items just to get to it are a pain. When you have young children, having to go through the lengthy process is not always a valid way to fully lock the phone. Please help save my sanity ( or at least what is left of it) because I do not want a different phone. Unless LG is willing to foot the bill for an upgrade. Thanks in advance for taking the time to read.

[from Bob-in-AR]

For class, I would disable ALL my sounds on my Env3 and of course make sure its locked. The other day I heard music playing....then I realized its a song I have on my phone....then I realized its my phone playing music despite it having been disabled sounds AND locked.

[from Yujinee]