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After 5 replacement LG P999/Tmobile G2X devices, I am COMPLETELY fed up. LG refuses to acknowledge that a problem even exists with this model. I purchased this phone 4/20/2011,
I have called ther customer "support" several times and to no avail, I still have a pretty brick of a phone. Today I called LG "support" and spoke to a Ricardo, employee #6977, and he states that there is "No known issues with the G2X". He continued to tell me that he hasn't had anyone call in with any complaints and that all of his co workers have this model and none have any problems either.
I explained to him that I have called in several times with my issues and had many many replacements. His only solution was for me to mail the phone in to LG (I have to pay shipping both ways), and wait at least 10 business days for it to be returned. I asked him when the Gingerbread update was being released and if it would fix these problems. Ricardo said that the updates are handled by Google exclusivly. As far as the update? "There aren't any software/hardware issues to be addressed. It must be either that particular phone you have or human error." Are you kidding me Ricardo?!!
I can not believe that LG would not train their "support" staff better than this. It is very clear to me that they do not value their customers, and by the reps statements, they think that we are all incompetent.
LG, I am seriously looking into legal action. Your business practices are horrendous and unacceptable. Not only will I never ever purchase anything made from LG, I will publicly boycott anything LG makes. Word of mouth is the best advertising. If LG doesn't support their products and customers, then why should we support LG?
[from JayP]
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Posted by JayP on 20 Jun 2011 03:12 AM:
I vote class action
After 5 replacement LG P999/Tmobile G2X devices, I am COMPLETELY fed up. LG refuses to acknowledge that a problem even exists with this model. I purchased this phone 4/20/2011,
I have called ther customer "support" several times and to no avail, I still have a pretty brick of a phone. Today I called LG "support" and spoke to a Ricardo, employee #6977, and he states that there is "No known issues with the G2X". He continued to tell me that he hasn't had anyone call in with any complaints and that all of his co workers have this model and none have any problems either.
I explained to him that I have called in several times with my issues and had many many replacements. His only solution was for me to mail the phone in to LG (I have to pay shipping both ways), and wait at least 10 business days for it to be returned. I asked him when the Gingerbread update was being released and if it would fix these problems. Ricardo said that the updates are handled by Google exclusivly. As far as the update? "There aren't any software/hardware issues to be addressed. It must be either that particular phone you have or human error." Are you kidding me Ricardo?!!
I can not believe that LG would not train their "support" staff better than this. It is very clear to me that they do not value their customers, and by the reps statements, they think that we are all incompetent.
LG, I am seriously looking into legal action. Your business practices are horrendous and unacceptable. Not only will I never ever purchase anything made from LG, I will publicly boycott anything LG makes. Word of mouth is the best advertising. If LG doesn't support their products and customers, then why should we support LG?
[from rbryinc]Comment -
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I admire your strong stance but I really don't think they care or that they are absolutely clueless as to what the problem is. I think it is the latter.
However the only thing that will work is for people to return their phones. I got mine yesterday and I really want to love this phone but twice now the phone has shut down and the only way to start it is to take off the back and take the battery out and in. That is a pain. For me this is a deal breaker and no matter now nice and bright the screen may be, no matter how nice the other features may be, nothing matters if you cannot realiabily count on your phone to stay turned on or not have it reboot by itself. I will be packing up my two phones (I had a family plan) and will be returning them and getting the HTC sensation.
There is absolutely no excuse for consumers to put up with this crap.
[from stevechang] -
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Posted by stevechang on 20 Jun 2011 04:11 AM:
I agree. Unfortunately, I missed the return window, hoping that it wasn't anything major. So now I am forced to keep this POS.
I admire your strong stance but I really don't think they care or that they are absolutely clueless as to what the problem is. I think it is the latter.
However the only thing that will work is for people to return their phones. I got mine yesterday and I really want to love this phone but twice now the phone has shut down and the only way to start it is to take off the back and take the battery out and in. That is a pain. For me this is a deal breaker and no matter now nice and bright the screen may be, no matter how nice the other features may be, nothing matters if you cannot realiabily count on your phone to stay turned on or not have it reboot by itself. I will be packing up my two phones (I had a family plan) and will be returning them and getting the HTC sensation.
There is absolutely no excuse for consumers to put up with this crap.
[from JayP] -
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FYI,
The Sensation is amazing!
Best of all, the phone works when you need it!!!
[from brand.c] -
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Posted by brand.c on 20 Jun 2011 04:14 AM:
I've seen and played with the Sensation today. Great phone. I'm not sure about the HTC sense, but I didn't experience any issues with the phone at all. I would get is, however, I can't get rid of this POS G2X, as I am out of my 14 day return window.
FYI,
The Sensation is amazing!
Best of all, the phone works when you need it!!!
[from JayP] -
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That sucks man.. I would call T-Mobile and ask to cancle your account, and when they ask why, tell them why.. Tell them you need a phone that works and that is dependable, and that you are out of your return periord....
Tell them you would like to stay with T-Mobile, but can't afford another phone.... You would be interested in the Sensation.
Don't be mean about it, just explain it to them...
Let me know if you try this, and what they say.
[from brand.c] -
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i did try to b nice DONT WORK FOR ME I CALL THEM SHE WONA SEND ME ONE MORE G2X I DONT WONA ONE MORE JUNK MTF SO NOW I NEED TO GO TO THE STORE I HOPE I DONT GO TO JAIL
BTW THIS IS MY #5
[from crni] -
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Posted by crni on 20 Jun 2011 11:22 AM:
"Hang in there", An update is "coming soon", Junk? Its probably "just your handset", "we're not going to send you a different phone", .........
i did try to b nice DONT WORK FOR ME I CALL THEM SHE WONA SEND ME ONE MORE G2X I DONT WONA ONE MORE JUNK MTF SO NOW I NEED TO GO TO THE STORE I HOPE I DONT GO TO JAIL
BTW THIS IS MY #5
These are just a few of the excuses that TMO and LG gives us.
[from JayP] -
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A lassuit!?! Really! I can understand you are frustrated with some problems here. But, is LG (or T-Mobile) not willing to work with you? Is either of them not honoring the warantee?
I think all you need to do is work with them and have some patience. Perhaps, the product should not have had the problems in the first place, but this is life these days.
[from ddlar] -
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Posted by ddlar on 20 Jun 2011 14:21 PM:
you are part of the problem. "but this is life these days"
A lassuit!?! Really! I can understand you are frustrated with some problems here. But, is LG (or T-Mobile) not willing to work with you? Is either of them not honoring the warantee?
I think all you need to do is work with them and have some patience. Perhaps, the product should not have had the problems in the first place, but this is life these days.
stop accepting it and it wouldnt be. there is no perhaps it shouldnt of been. and than it shouldnt take over 2 months to fix it.
[from eagle1967] -
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Posted by eagle1967 on 20 Jun 2011 14:35 PM:
@Eagle...you are 100% right. The problem is people's willingness to accept the nonsense. If the consumer doesn't make any noise about these issues, these companies will just get away with it. @ddlar, no they are not honoring the warranty by continually sending me defective phones. You say to work with them? I HAVE been working with them since APRIL 20th! How much more patient does one have to be? Should we just sit and be patient for another 2 months? Tmo and LG have both been paid in full for a half assed, incomplete product. Not acceptable.
Posted by ddlar on 20 Jun 2011 14:21 PM:
you are part of the problem. "but this is life these days"
A lassuit!?! Really! I can understand you are frustrated with some problems here. But, is LG (or T-Mobile) not willing to work with you? Is either of them not honoring the warantee?
I think all you need to do is work with them and have some patience. Perhaps, the product should not have had the problems in the first place, but this is life these days.
stop accepting it and it wouldnt be. there is no perhaps it shouldnt of been. and than it shouldnt take over 2 months to fix it.
[from JayP] -
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Posted by JayP on 20 Jun 2011 16:32 PM:
Ditto. Companies should have better sense. The consumer is more savy than ever and not only equiped, but willing to fight. I know I am. LG, your lack of openess, honesty and action here has led me to NEVER buy another LG anything. Stand behind your products and support them. If you cant fix it, make it right. Dont think that this is going to go away, its not. Its a principle thing at this point.
Posted by eagle1967 on 20 Jun 2011 14:35 PM:
@Eagle...you are 100% right. The problem is people's willingness to accept the nonsense. If the consumer doesn't make any noise about these issues, these companies will just get away with it. @ddlar, no they are not honoring the warranty by continually sending me defective phones. You say to work with them? I HAVE been working with them since APRIL 20th! How much more patient does one have to be? Should we just sit and be patient for another 2 months? Tmo and LG have both been paid in full for a half assed, incomplete product. Not acceptable.
Posted by ddlar on 20 Jun 2011 14:21 PM:
you are part of the problem. "but this is life these days"
A lassuit!?! Really! I can understand you are frustrated with some problems here. But, is LG (or T-Mobile) not willing to work with you? Is either of them not honoring the warantee?
I think all you need to do is work with them and have some patience. Perhaps, the product should not have had the problems in the first place, but this is life these days.
stop accepting it and it wouldnt be. there is no perhaps it shouldnt of been. and than it shouldnt take over 2 months to fix it.
[from jsto5539] -
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Posted by brand.c on 20 Jun 2011 04:14 AM:
Got my Sensation a few days ago and am loving it. I really liked the Vanilla Android on the G2x, but now that I have Sense 3.0, I can't imagine going back. I sent back my second G2x to T-Mobile yesterday. My wife went through two of them as well and ended up getting the Galaxy S (which, even with it's single processsor is better than the G2x since it actually works!). I'm totally bummed for those who are "stuck" with the G2x and really hope that a fix is made available soon!
FYI,
The Sensation is amazing!
Best of all, the phone works when you need it!!!
Also, in case LG actually reads this and, in the rare event that they care, I will never buy one of your products again.
[from jwilbanks79] -
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its amazing how everyone is having problems with tmobile and the g2x and both tmobile and lg are acting like the customers are crazy. i cant believe it, LG had a bad rep before this but now its even worse. i'm one of the lucky ones that isnt having that manu problems and ive had the g2x for a little over a month. it has rebooted a couple of times but there is a big problem when going from 2g or 4g to wireless and back i lose all data connectivity and have to reboot the phone. also once i answered a call and was talking to someone but the vibrating alert never stopped and just kept going until i tunred the phone off.
[from blessed987] -
