I haven't heard anything on an update, which doesn't mean anything, since I generally get the release notes pretty close to a release date. I don't think I've seen this issue, so I'm not aware of it being a "Wide Spread" issue... We have a few people here in the office that are using the Marquee, but they're not in as of yet.. I'll check with them an see if they are seeing this. I would think if it's happen for them they would have let me know.

Who told you about the update? Was it a store rep or Sprint Customer Service? Personally if it was me, I'd exchange the phone and try another Marquee. i don't think you'll see this with a second phone.

I understand your concern, that behavior would be very frustrating.

I forgot to ask, what software version are you running? To find this info, go into the settings menu, choose about phone and scroll all the way to the bottom and it should tell you the software version. Make sure the last three characters are "ZVC" If it isn't then you are running down level software which could be contributing to the issue you are seeing.

Thanks for the response - I am running the most current software, that was the first thing I checked. I took it into a Sprint store rep, they ran some diagnostics, did a factory restore, and told me it was a known issue that should be fixed with the next software update. Since the factory restore, the phone only crashed once...but I'm gonna give it a few days before I let myself get hopeful lol. I ran a couple Google searches before coming here, and found a few cases of people having similar issues - according to their comments, they were told to wait for an upcoming software update as well. I appreciate you asking your coworkers, let me know what they say :)

Is there an update on this? The issue still persists.

Three months later, and I still experience this issue with no assistance from your end. Thanks for the total lack of concern and attention to this issue, LG Product Pro - you have single-handedly convinced me never to purchase an LG product again for as long as I live, and I will talk your company down every chance I get. This is how you lose customers. I will continue dealing with this phone's constant issues until I am eligible for an upgrade, and I will be elated to chuck this piece of junk out of my life.

What could you have done to make my experience less frustrating? Simple attention to the issue. This is not a unique situation - the forums are littered with other customers reporting very similar, if not identical issues. Some feedback would have been nice. Let us know that you've taken the time to research the root cause and have alerted the proper channels to get the issue resolved - that would have been commendable customer service. Instead, you gave a quick one-shot response that took minimal thought and effort, and once that didn't resolve the issue, you ignored any further attempt at communication. This same behavior is exhibited in other threads with the same issue. I will be finding a way to contact either your direct superiors or your corporate offices to bring this behavior to their attention and then I will be done with this.

doxbass, I'm so sorry about the inattention that you've received. There was some personnel changes behind the scenes at forum and it seems some of the issues did not make it to the appropriate channels. And for that I sincerely apologize for how you've felt and the lack of support for you.

I would like to help you continue to troubleshoot this if I may. From your earlier post you stated a couple things. You mentioned that a Sprint agent told you there was a software build coming soon after ZVC, and I don't have any information on that. Second you were told it was a known issue, but I don't have anything open from Sprint on that on either.

I do have information on "Battery Saving" apps overriding our lock screen time out settings with improper values and rendering the phones useless since the screen will not come back on.

What are you doing on the device when it won't come back on? What part of it still works and how are you getting it to work if it won't power on? Are there any programs or steps you can share with me to help duplicate the issue?

The more information the better. If it's too much to type, you can always contact our care department at our toll free number as well. If you feel we have failed you and you would rather not reply I can understand that as well.

I am certainly still willing to get this resolved, and I apologize for my anger. Some days (like today) the phone works perfectly. Other days (like yesterday) the phone barely even functions. It is extremely frustrating, especially when I feel the issue is being neglected. But yes. I can put that behind me and move forward.

When I first received the phone, I did have a battery manager app installed, but I noticed it did cause the phone to crash more frequently. I uninstalled it (never reinstalled), a Sprint tech agent performed a factory restore afterwards, but the issue continued intermittently (they told me it's a common issue with the Marquee firmware at that time). It has continued from that point.

Essentially, at seemingly random times, I will press the power button to put the phone into standby mode, the screen will turn off, but when I press the button to activate it again, the screen will not turn back on. I may still receive messages and notifications, so the software is still active, I just cannot turn the screen on. The only remedy is to remove the backing, take the battery out for 10 seconds or so, put the battery back in and boot the phone back up. This usually fixes it, however sometimes the very next time the screen turns iff, whether I do it manually or it turns off due to inactivity, the issue will recur - in which case I repeat the steps above. Sometimes after I perform the hard reset, I wait for the Android software to fully load and then I hold down the power button to shut the phone off through the software itself, and then it may function normally when I turn it back on. Or, in the case of yesterday, I will try each approach repeatedly all day and nothing will work - every notification I receive requires a full system reboot to check a message, a missed call, etc.

This is as thorough as I can think to be with this issue. I would greatly appreciate your efforts to solve this for me. As stated before, I am uncomfortable with exchanging the phone because I feel there is a risk that the next one will just have the same issues.

Thanks again for the info and I apologize again. I'm absolutely going to have this forwarded for review with our Support Group and find out if there is similar complaints coming from your carrier on service or warranties they've done. I'll get back with you shortly as we determine if this is more of an individual device defect or something on a broader scope that we need to look into resolving.

Just as an update, LG did not have this showing as a known issue within our support group. Since you had previously stated that the Sprint agent stated it was a known issue, we are waiting to get information from them on their issue statuses for the device.

I appreciate the followup, please let me know as soon as you hear back from Sprint - if we can confirm there's no widespread issue, then I would feel more secure in exchanging my phone - hopefully that is still an option from Sprint's end.