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Where there ever a fix found or it is just a defect of the phone. I have gone through 4-5 different Octanes in the past year and a half because of the echo issue. The only help Verizon gives me is to turn the volume down which is no help because then I can't hear the person on the other end. I just called today to have my phonbe replaced AGAIN.
[from danielle.herman]
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What version of software is loaded on the phone? Evidently it is up to at least ZV5 based on a post from the moderator back in March 2011. If the original phone and replacements haven't been updated to ZV5, maybe that is something to have done?
[from stef7]Comment -
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Gotcha. Is the device still under warranty? If so maybe you can convince someone to swap it out for you for a different device?
[from stef7] -
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It is.I have swapped it several times.
[from danielle.herman] -
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Go to a different store and explain yourself clearly and succinctly and put someone in a position to do the right thing and switch the model for you. That's what I would do.
[from stef7] -
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I have one store within driving distance. I usually call *611 and apparently the stores and the national number don't cordinate when they send out replacemnent devices. If I would have known that I would have stuck with one or other so now I am SOL. But I did tell them every time a replacement starts to echo I am calling and swapping the piece of crap out.
[from danielle.herman] -
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Do you mean to say the replacements start out working ok, then after some use, they begin to exhibit the echo behavior?
[from stef7] -
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Posted by danielle.herman on 07 Apr 2012 16:41 PM:
I'm sorry for the issues you are seeing.. ZV8 should definietly have resolved the echoing issue. I've seen this update resolve the issues in several other instances, so I'm puzzed as to why your issue keeps reappearing... I would imagine they have walked you through the reprogramming step dialing *228- then Option #1?? When you called Verizon and they can't find anything on the Network side?? Did they have you turn off "Voice Clairity" on your phone? I've seen that help in some situations... If you've done all of this and nothing helps, I'd see about getting a different model. Generally Verizon is good at taking care of there customers.
I have one store within driving distance. I usually call *611 and apparently the stores and the national number don't cordinate when they send out replacemnent devices. If I would have known that I would have stuck with one or other so now I am SOL. But I did tell them every time a replacement starts to echo I am calling and swapping the piece of crap out.
[from LG Product Pro] -
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They did. I do *228 on my own once a month anyway but they also have me do it. They also have me reset my phone to factory settings, I never turn voice clarity on and I always check it when I get a replacement device. They said it was nothing on their side. My husband has the same phone and never has this problem, I have had it with every one I have had. They tell me I need to turn the volume down and if I do that I might as well use it as a paper weight because I have the volume set to where I can hear people.Last time I called the representative told me she was going to upgrade me early since I was only 3 months away but I hadn't even looked at phones yet. When I called they told me they weren't going to do it. So at this point anytime the stupid thing echos I am going to call and have them replacement. Maybe sometime in the next three months they will get sick of me and be reasonable and let me upgrade early.I thought maybe LG had figured out the issue.
[from danielle.herman] -
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Well, tell them that the moderator and other posters on the LG forum specifically told you to go in and request a model change. :)
[from stef7] -
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Posted by danielle.herman on 09 Apr 2012 21:57 PM:
The last update should have resolved any lingering issues with the echo.... If you're adventurous, you could try turning your husbands phone of for a few minutes and then activate your phone on his account. See if the echo follows the phone on the service line. If it follows the phone, there's more ammunition to get it swapped. However if it sounds good on his line, then it's an issue in Verizons' Data center that they need to sort out.... Just a suggestion. You can swap phones on the Web or the Customer Service people will help you.
They did. I do *228 on my own once a month anyway but they also have me do it. They also have me reset my phone to factory settings, I never turn voice clarity on and I always check it when I get a replacement device. They said it was nothing on their side. My husband has the same phone and never has this problem, I have had it with every one I have had. They tell me I need to turn the volume down and if I do that I might as well use it as a paper weight because I have the volume set to where I can hear people.Last time I called the representative told me she was going to upgrade me early since I was only 3 months away but I hadn't even looked at phones yet. When I called they told me they weren't going to do it. So at this point anytime the stupid thing echos I am going to call and have them replacement. Maybe sometime in the next three months they will get sick of me and be reasonable and let me upgrade early.I thought maybe LG had figured out the issue.
[from LG Product Pro] -
